Pro feature
Direct Care Chat: an AI assistant for direct care staff
Direct Care Chat is a Pro feature staff use inside the TES learning system. A person asks a practice, policy, or procedure question and gets an answer from the trainings they completed or from documents the agency uploaded.
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What staff ask it
Direct Care Chat is an AI care assistant for the floor, and an AI assistant for direct care staff. The question is about the work: a practice, a policy, or a procedure. Those are the three kinds of questions it is for. It is also the TES answer to AI tools for caregivers and to a policy and procedure chatbot for care staff: the chat lives in the learning system, not on the public web.
How an answer is grounded
An answer comes from the trainings that staff member completed. The TES catalog holds 400+ courses and programs. Direct Care Chat can also answer from an agency's own uploaded documents, so a question about the agency's policy can use that file.
Who can use it, and where
Direct Care Chat is part of the Pro plan. Staff open it in the learning system after they sign in. It is not available on this public website. This page is for booking a demo.
Direct Care Chat, Lumi, and RegAI
These are three different jobs. Direct Care Chat answers staff questions. Lumi, the manager assistant, is for supervisors. RegAI is standalone regulatory research. Compliance Pathways is the pathway product, and it is not an AI tool. See all TES AI products.
The training behind the answers
AI for direct support professionals starts from the courses they actually took. Browse the TES catalog (400+ courses and programs) and the DSP training courses online.
Questions
Which plan includes Direct Care Chat?
Direct Care Chat is a Pro feature in the TES learning system.
Can I use Direct Care Chat on this website?
No. The chat is inside the learning system, for staff at an organization that uses TES.
What is an answer based on?
The trainings that staff member completed, and documents the agency uploaded.
Is Direct Care Chat like ChatGPT for caregivers?
No. It answers from the trainings that person completed and from the agency's uploaded documents, inside the learning system. It is a Pro feature.
Can Direct Care Chat answer questions about our own policies?
Yes. Direct Care Chat can answer from an agency's own uploaded documents, and from the trainings that staff member completed.
Should staff type details about the people they support?
Do not send protected health information through this page or the form. This page is for booking a demo.
Three AI products
Direct Care Chat
A Pro feature for staff inside the learning system. They ask a practice, policy, or procedure question and get an answer from the trainings they completed or from documents the agency uploaded.
LumiBeta
The manager assistant. Lumi reads the groups you manage and waits for your OK before it changes a record.
RegAI
A standalone regulatory research tool. It scans state rule and agency updates and drafts the regulation digest for an editor to review.
Compliance Pathways is a related tracking product. It keeps the requirement set for each staff member. It is not an AI tool.